Upravnopravna zaštita potrošača

Abstract

Kao posledica globalizacije pravila materijalnog prava u oblasti zaštite potrošača su u velikoj meri usklađena, ali se to ne može reći za postupak zaštite zakonom garantovanih prava potrošača. Upravnopravna zaštita potrošača je oblik preventivne i reaktivne javnopravne zaštite potrošača. Cilj rada je da se na sistematičan način definišu karakteristike, prednosti i nedostaci, kao i elementi upravnopravne zaštite potrošača kao najvažnijeg segmenta javnopravne zaštite prava potrošača, uključujući i procesne mehanizme kojima raspolažu organi javne uprave. Kako u postupku zaštite organ uprave rešava o kolektivnim interesima potrošača, trebalo bi, po analogiji s upravnim postupkom pred Komisijom za zaštitu konkurencije urediti i posebni upravni postupak u okviru kojega će se rešavati o kolektivnim interesima potrošača, naročito u pogledu nepravičnih ugovornih odredbi i nepoštenih poslovnih praksi.

As a result of globalization, the rules of substantive law in the area of consumer protection are highly correlated; however, this cannot be said for the enforcement of acknowledged consumer rights. Administrative enforcement of consumer protection is a preventive and reactive form of consumer protection by public law. The aim of this paper was to systematically define the characteristics, advantages and disadvantages, as well as elements of administrative enforcement of consumer law as the most important model of consumer protection by public law, including the procedural mechanisms available to public authorities. When in the enforcement procedure the administrative authority decides on collective interests of consumers, by analogy with the administrative enforcement procedure before the Commission for Protection of Competition, it is necessary to determine a special administrative procedure though which the authority will address collective interests of consumers, notably in the field of unfair business clauses and unfair business practices.