(Ne)izvesnost cene putne karte u vazdušnom saobraćaju

Abstract

U radu se razmatra neizvesnost koju trpe potrošači pri kupovini avio-karata. Ona se ispoljava u dva oblika. Prvo, kao nedorečenost u ceni karte prilikom njene kupovine, tako što se u početnim koracima kupovine ističe jedna cena, a docnije, pri neposrednom zaključenju ugovora, potrošaču se predočava druga, konačna cena uvećana najčešće za naknade za registrovani prtljag, obroke u toku leta i osiguranje. Drugi oblik neizvesnosti postoji kada je prevoz vazduhoplovom sastavni deo složenijeg ugovora o organizovanju putovanja. Tada je moguće da se poveća ukupna cena čitavog paket aranžmana zbog povećanja cene prevoza, najčešće iz razloga promena na tržištu nafte. Zaključuje se da su oba povećanja cene karte neopravdana, s obzirom na to da stvaraju neizvesnost na strani potrošača, iako je drugi oblik pravno uređen, i najčešće nedvosmisleno predočen korisniku.

In the article, the author considers the uncertainty in the price of air tickets which is manifested in two ways. The first one is difficulty in cognition of real price of ticket due to many of advertising methods which are aimed to attract as many as possible new passengers. Usually, the price at the beginning of the process of purchasing the ticket is much lower than the final price at the end of the process of its purchase. The second example of uncertainty is present in the package tour arrangement where is possible to increase the overall price due to reasons on the carrier's side (usually due to an increase in the price of fuel). The author concludes that both of the aforementioned occasions of increasing the price of the tickets are unacceptable because of protecting reasons of consumers.