Public administration and e-government in Serbia

Abstract

In the context of a knowledge-based economy, the concept of e-government is taking effect in terms of efficiency, effectiveness, as well as in meeting the needs of democratic transition. Introducing e-government is an integral part of widespread public administration reforms that include 'redefining' government. The main premise of e-government is that government information and services must be equally accessible to all citizens. Access to vital government information and rendering on-line public services (e.g. issuing permits, personal documents, submitting applications etc) by an 'open government' is creating a new quality of public services. Due to this technical aspects of introducing e-government must seriously consider legal issues that arise from the new information and knowledge-based communication between government and citizen. In this model, the status of citizens as 'customers' of e-government public services is prerequisite.